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CEO diaries

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Tell me about features, not benefits

Nov 2, 2022 by James Hawkins

Tell me about features, not benefits

Nov 2, 2022 by James Hawkins
The best of PostHog. Delivered twice a month.
Recent Posts
It's one thing to build  something , it's another to build something that  people want . This principle, and the ones that follow in this post, applied at 0 users and are still relevant today at ~50K developers in our community. In fact, we have had…
How we made something people want
Oct 20, 2022 by James Hawkins
PostHog got pretty far (17k customers across all our products, went through Y Combinator, seed, series A and B raised, $MM revenue) before I really figured out what motivates me. Before we started – building the  exact  place I'd want to work I've…
What motivates me as a CEO
Oct 7, 2022 by James Hawkins
There really hasn't been a single situation where transparency hasn't been to our company's advantage. Most companies seem to share when necessary but not by default. I hope this post changes that because, as a startup, you've done something wrong if…
How to run a transparent startup
Aug 31, 2022 by James Hawkins
Even when Tim (my cofounder) and I were doing a  Y Combinator  (YC) batch in 2020, we realized we got more work done when we worked asynchronously.  Yes, even when there were just two of us, working in the same room as each other. It stopped us both…
Remote companies can be too asynchronous
Jul 20, 2022 by James Hawkins
Imagine you're working on something for other developers that you really,  really  want to be great. Perhaps you're creating a new startup, perhaps you're creating a blog post, or perhaps you're working on a side project that you want to share with…
The magic of a Hacker News Pre-Mortem
Jun 30, 2022 by James Hawkins
Since we started PostHog, our team has interviewed 725 people. What's one thing I've taken from this? It's normal for candidates  not  to ask harder questions about our company, so they usually miss out on a chance to (i) de-risk our company's…
The really important job interview questions engineers should ask (but don't)
Jun 22, 2022 by James Hawkins
The longer your strategy gets, the more useless it becomes. That's why, at PostHog, we communicate strategy as 'Nail X', where X is the thing we need to nail. It's simple and effective. We  recently switched  from Nail Enterprise to Nail Self Serve…
Our new objective: Nail Self Serve
Jun 10, 2022 by James Hawkins
Y Combinator  (YC) is seen as the world's best, and most prolific, three-month accelerator program. Upwards of 7,000 founders have taken part. Yet, no one really talks about what happens afterwards. PostHog did Y Combinator's Winter 2020 batch. We…
Reflecting on YC, 2 years on
May 18, 2022 by James Hawkins
Imagine being able to grow twice as fast with just a few hours of work. Changing your pricing has a real chance to get you there.  Here is a breakdown of the counterintuitive lesson I've learned as a cofounder at PostHog - the more we give away for…
Counterintuitive lessons about our pricing
Mar 17, 2022 by James Hawkins
When PostHog was fresh out of YC last year, there were two things we focused on: (i) build and (ii) talk to customers. Hiring a product person felt like it would slow us down. Engineers on our team would speak to our users (also engineers) - surely…
I used to think you don't need product people. I was wrong.
Feb 18, 2022 by James Hawkins
2021 went well for PostHog - especially given we're not even two years old yet. 7,014 customers across our range of products (!) 800% increase in organic traffic (!) 300% net revenue retention (!) 0.41 years CAC payback (!) Here's what we learned…
Things I learned last year
Jan 9, 2022 by James Hawkins
I've been asked this three times today, so I thought I'd explain it from a founder's perspective. This is what I've learned so far. Figure out if design matters PostHog follows bottom-up adoption. This means our users find us online, install…
"How come your website is so nice?"
Dec 9, 2021 by James Hawkins
It has been a dramatic month. Four weeks ago, our 16 month old daughter was diagnosed with  retinoblastoma  - a fairly rare form of cancer that affects the eyes. Update April 2022: we've finished chemo, she's now done with treatment and we're in…
Cancer and revenue - the latest board meeting
Nov 12, 2021 by James Hawkins
Last week we had an offsite in the beautiful Portuguese countryside, an hour's bus journey from Porto. We uploaded a highlight reel of the retreat to  TikTok . One of the sessions we ran was a PostHog pre-mortem. This involved breaking up into teams…
Optimize for not breaking up with your co-founder
Sep 10, 2021 by James Hawkins
We are open source  is  literally our top value ... and what better way to be transparent than to share a diary? Late mover advantage Product analytics is a busy space. It reminds me of the  front  entrance to Liverpool Street station in London…
Winning from the back - late mover advantage
Aug 25, 2021 by James Hawkins
As a founder, one of the most surprisingly important skills I've realized I have is hitting the front page of  Hacker News . Out of five posts that I hoped would get there, four did. Look mom, lots of traffic: I don't claim to be a well-established…
Writing for developers
May 20, 2021 by James Hawkins
How we justified quitting our jobs and financing PostHog early on
Mar 9, 2021 by James Hawkins
PostHog has pivoted  a lot . After 5 pivots in 6 months, we got into  Y Combinator  last year, pivoted again whilst we were there and have now gone from the first commit to thousands of deployments, a team across 10 countries and $12M raised, in well…
A story about pivots
Jan 21, 2021
Open source projects have long battled with how to finance themselves.  PostHog  is lucky to have significant funding and wanted to share what we did to help other cool projects take off. For those who've not met us before, PostHog provide open…
How we raised $3M for an open source project
Jun 4, 2020 by James Hawkins
After the HN launch
Mar 1, 2020 by James Hawkins
Pivot to PostHog
Feb 25, 2020 by James Hawkins
Moving to San Francisco
Feb 24, 2020 by James Hawkins
The YC Interview
Jan 1, 2020 by James Hawkins
The time before YC
Sep 1, 2019 by James Hawkins
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